1. Shipping Policy

1.1. Processing Time

• Orders are processed within [X] business days (excluding weekends and holidays) after payment is confirmed.
• You will receive a notification when your order has been shipped.

1.2. Shipping Rates and Delivery Estimates

• Shipping costs are calculated at checkout based on the delivery address and chosen shipping method.
• Delivery estimates vary depending on your location and shipping method. Typical delivery times are [X-Y] business days.

1.3. International Shipping

• We ship to select international destinations. Additional fees, such as customs duties and taxes, may apply and are the responsibility of the customer.

1.4. Tracking Your Order

• Once your order has shipped, you will receive a tracking number via email to monitor its progress.

2. Return Policy

2.1. Eligibility for Returns

• Items must be returned within [X] days of receipt.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when received.

2.2. Non-Returnable Items

• Certain items are non-returnable, including personalized products, perishable goods, and items marked as final sale.

2.3. Return Process

1. Contact our customer support team at [Insert Email Address] or [Insert Phone Number] to initiate a return.
2. Pack the item securely, including all original packaging and any included documentation.
3. Ship the item to the return address provided by our team. Customers are responsible for return shipping costs unless the return is due to our error.

2.4. Refunds

• Refunds are processed within [X] business days after the returned item is received and inspected.
• Refunds will be issued to the original payment method.

2.5. Exchanges

• If you need to exchange an item, follow the return process and place a new order for the desired item.